Angela Floyd
Outstanding Speaker, Life Skills Manager, Keynote and Seminar Leader
Speaks On....

Personal & Professional Excellence For Secretaries, Administrators, Administrative/Executive Assistants, Office Managers and Office Staff

Select from these sub-topics:

  • The Difference Between "A Job" and "A Profession"
  • Attitude Is Everything — The Key to Success With Others
  • Dealing with the Difficult (Happy Challenged) Customer/Client
  • Quality Customer Service
  • Proper Telephone Techniques
  • Know Your Customers Needs
  • Handling the Customers Perception
  • Remaining Effective During Unpleasant Situations — Calming Upset (Happy Challenged) Customers/Clients/Co-Workers
  • Confidentiality In The Workplace
  • Maintaining Standards
  • Avoiding Legal Blunders
  • DWI (Deal With It) — Personal and Professional Steps to Excellence

What people are saying about Angela's programs:

"Positive Attitude, Great Communicator"

"Angela puts everyone at ease from the beginning, she is pleasant and very personable"

"Outstanding Sense of Humor"..."She Kept It Interesting"

"Extremely Knowledgeable"

"Angela is a wonderful positive person..she was well informed...I am a newcomer in the medical field..she motivated me to do my job well with confidence"

"...interest was held throughout the seminar..speaker(Angela) had great personality and sense of humor and was very knowledgeable."

Angela has presented to health care providers in the long term care, hospitals, nursing homes, home health care, school nursing and related in numerous states as well as to office and administrative staff.

Contact Angela At...

14439 N.W. Military highway, #108, PMB 615 San Antonio, TX 78231
Office: 210-698-8700
Fax: 210-698-8701
or call Angela at
to schedule our services or acquire our products.

Also, please feel free to e-mail us for more information, or if you have any questions or comments, at

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1999-2008- Dr. Gloria "Jo" Floyd, NCEHS, 14439 N.W. Military highway, #108, PMB 615 San Antonio, TX 78231 [O] 210-698-8700, [F] 210-698-8701,
email:;; or
2008 All Rights Reserved

Click any of the links below to see more available information you
might need, enjoy, or access.

NCEHS and Dr. Gloria Jo Floyd / Dr. Gloria Jo Floyd (Ph.D., R.N., LCCA) / Free Prize Drawing
Current Courses Offered By NCEHS / Life Thoughts  / Do You Need An Outstanding Speaker / Home Health Consultant / Home Health Speaker / Medical Legal Expert Services & Speaker
School Nursing Speaker / NCEHS Speakers Bureau
Educational and Audiovisual Materials / Home Health Care Documentation System
List of Clients / Great Web Sites / Brief Articles By Dr. Gloria Jo Floyd /   Live Nursing & Social Workers' Teleseminars / The Nurses' Coach (TM) E-magazine, Journal & Newsletter / The Nurses' Coach Group Coaching Sessions /
Live Teleseminars For General Audiences / The People's Coach (TM) E-magazine, Journal & Newsletter /
The Entrepreneurs, Business Owner, Speaker and Consultant Newsletter / Live Teleseminars For Entrepreneurs / ContinuingEducation On-Line (Take part in our special offer / Spiritual Reflections / Classified Ads / A Texas Corporate Retreat / Family Gathering Site
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